PRESS RELEASE
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Centrica plc Extends Partnership with WNS
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210720005642/en/
WNS has co-created a transformation roadmap with Centrica to deliver a Unified Customer Experience (CX) across all channels including WhatsApp and SMS, driving seamless omni-channel experiences. WNS will also maximize First Contact Resolutions to deliver enhanced customer lifetime value, reduced cost-to-serve and improved customer retention.
“We are delighted to continue our long standing partnership with Centrica as they seek to create superior customer experience powered by analytical insights while also enabling the adoption of digital and self-serve channels,” said
“Personalised customer communications, especially through the increasing use of digital channels are integral to the Centrica experience. With WNS, we have been able to and will continue to enable meaningful conversations across all channels with a ‘here to serve’ mentality for our customers,” said
About WNS
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This document includes information which may constitute forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which are necessarily subject to risks, uncertainties, and assumptions as to future events. Factors that could cause actual results to differ materially from those expressed or implied are discussed in our most recent Form 20-F and other filings with the
View source version on businesswire.com: https://www.businesswire.com/news/home/20210720005642/en/
Investors:
EVP–Finance & Head of Investor Relations
+1 (646) 908-2615
david.mackey@wns.com
Media:
Global Head –
+91 (22) 4095 2397
archana.raghuram@wns.com ; pr@wns.com
Source: