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WNS Launches EXPIRIUS
Integrating Digital and Human Assistance into a Unique Customer Experience Solution
EXPIRIUS, WNS’ proprietary solution, enables brands to have analytics-driven, intelligent “omni-channel” conversations with their customers. EXPIRIUS accelerates speed-to-market, and delivers significant improvement in Net Promoter and Customer Satisfaction Scores through an immersive digital experience helping enhance customer lifetime value and brand loyalty.
“EXPIRIUS gives brands the power to differentiate by enabling proactive, contextual and hyper-personalized conversations. EXPIRIUS combines WNS’ domain expertise across industries with its modular technology stack, to deliver industry-relevant customer experience,” said
WNS has entered into a strategic partnership with Uniphore, an early leader in Conversational Service Automation, to leverage their AI and automation solutions as a part of the larger EXPIRIUS solution toolkit.
Today, re-imagining customer experience is a critical component of enterprise strategies across industries. EXPIRIUS can help brands retain and grow their customer base by responding with agility and accuracy to the rapidly shifting needs of their respective marketplaces.
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This document includes information which may constitute forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which are necessarily subject to risks, uncertainties, and assumptions as to future events. Factors that could cause actual results to differ materially from those expressed or implied are discussed in our most recent Form 20-F and other filings with the
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