LATHAM
& WATKINS llp |
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File No. 041135-0005 |
Attention: | Kathleen Collins, Accounting Branch Chief Jennifer Thompson, Division of Corporate Finance Evan Jacobson, Staff Attorney David Orlic, Special Counsel |
Re: | WNS (Holdings) Limited Form 20-F for the Fiscal Year Ended March 31, 2007 filed June 26, 2007 Form 6-K filed February 8, 2008 File No. 1-32945 |
1. | Item 5.D. of Form 20-F requires registrants to include in their Operating and Financial Review and Prospects disclosure a discussion of any known trends, uncertainties, demands, commitments or events that are reasonably likely to have a material effect on a companys net sales or revenues, income from continuing operations, profitability, liquidity or capital resources, or that would cause reported financial information not necessarily to be indicative of future operating results or financial condition. See also SEC Release No. 33-6835. Please tell us what |
consideration you gave to including in this section a specific discussion of these factors. | ||
The Company advises the Staff that it has considered the following factors in its discussion in this section of its annual report on 20-F for the fiscal year ended March 31, 2007 (Fiscal 2007 20-F) and identifies the specific discussion of these factors in the Fiscal 2007 20-F: |
| The Companys share of revenue less repair payments from North America has grown to 36.8% in fiscal 2007 from 28.3% in fiscal 2005. At the time of the filing of the Fiscal 2007 20-F, the Company expected this trend to continue on revenue less repair payments in the future and disclosed this in Overview Revenue Revenue by Geography of this section on page 38 of the Fiscal 2007 20-F. | ||
| In July 2006, the Company entered into a contract with one of its major clients, British Airways, to replace their prior contract that was due to expire in March 2007. Under the new contract, the parties agreed to change the basis of pricing for a portion of the contracted services over a transition period from a per full time equivalent basis to a per unit transaction basis. At the time of the filing of the Fiscal 2007 20-F, the Company believed the change could have the effect of reducing the amount of revenue that it receives under this contract for the same level of services, but at the same time, the change would also allow it to share benefits from increases in efficiency in performing services under this contract. The Company was unable to ascertain the net effect of the change in the basis of pricing at the time of the filing of the Fiscal 2007 20-F given the limited period of providing contracted services under this new contract. In addition, the effect of the change in the basis of pricing depends on the nature of the services (e.g. their scale and complexity) provided by the Company under the contract, which may vary from time to time. However, the Company has disclosed its view of the possible effects of the change in the basis of pricing in Overview Revenue Our Contracts of this section on page 39 of the Fiscal 2007 20-F. | ||
| The Company considers salary levels in India and its ability to efficiently manage and retain its employees to significantly influence its cost of revenue. At the time of the filing of the Fiscal 2007 20-F, the Company expected its employee costs to increase as it continued to increase its headcount to service additional business and as wages continued to increase in India and disclosed this in Overview Expenses Cost of Revenue of this section on page 40 of the Fiscal 2007 20-F. | ||
| The Companys selling, general and administrative (SG&A) expenses primarily comprised employee costs for sale and marketing, general and administrative and other support personnel, travel expenses, legal and professional fees, share-based compensation expense, brand building expenses and other general expenses not related to cost of revenue. At the time of the filing of the Fiscal 2007 20-F, the Company expected SG&A expenses as a proportion of revenue less repair payments to continue to |
decline over the next few years. The Company also expected such employee costs for general and administrative and other support personnel to increase in fiscal 2008 but at a lower rate than the increase in its revenue less repair payment. In addition, the Company expected its employee costs associated with sales and marketing and related travel costs to increase in fiscal 2008, and the variable component of the sales team costs (that is based on the achievement of business targets set at the beginning of each fiscal year) to increase in line with the overall business growth. The Company disclosed these factors in Overview Expenses SG&A Expenses of this section on page 40 of the Fiscal 2007 20-F. |
2. | We note your analysis of results of operations on both a consolidated and a segmental basis. Where you list more than one factor as contributing to a change in your results, please quantify the impact of each factor, where possible, to provide your readers with greater context for understanding your results. | |
The Company notes the Staffs comment and advises the Staff that in its analysis of results of operations in future filings on Form 20-F, where it lists more than one factor as contributing to a change in its results, it will, as requested, quantify the impact of each factor, where possible. The Company supplementally provides to the Staff in Exhibit A hereto its proposed presentation for its future filings on Form 20-F in response to this comment marked to show changes against the relevant disclosure in its Fiscal 2007 Form 20-F. | ||
3. | We note the discussion of your contracts on page 38. We note that most of your client contracts are for multiple years. We also note that while these contracts can typically be terminated by your clients with or without cause, you tend to have long-term relationships with your clients. In light of these statements, please tell us how you considered disclosing your backlog and analyzing changes in your backlog as part of providing context around changes in your revenues from year to year. We remind you that one of the primary objectives of MD&A is to give readers a view of the company through the eyes of management, and to do this, companies should identify and address those key variables and other qualitative and quantitative factors which are peculiar to and necessary for an understanding and evaluation of the individual company. Please refer to Item 303(a) of Regulation S-K and to our Release 33-8350, available on our website at www.sec.gov/rules/interp/33-8350.htm, and advise us of your intentions, if any, to revise your MD&A disclosures. | |
The Company supplementally advises the Staff that while its clients customarily provide one to three month rolling forecasts of their service requirements, its customer contracts do not generally provide for a committed minimum volume of business or committed amounts of revenues. The Companys clients are not committed to place orders for the volume of transactions indicated in the forecasts of services requirements that they provide to the Company and they may change their forecasts at any time. The Companys clients place orders for service requirement on an as needed basis. In cases where the customer contract provides for a minimum volume of business, there are termination at will provisions in the individual |
statements of work which continue to apply, and permit the customer to terminate an individual statement of work without cause upon notice. As a result of the aforesaid reasons, the Company is not able to analyze changes in backlog from year to year. | ||
4. | We read on page 8 that your profit margin is largely a function of your asset utilization, and one of the most significant components of your asset utilization is your seat utilization rate. In light of these statements, please tell us how you considered disclosing your asset utilization rate or your seat utilization rate and analyzing changes in these rates as part of providing context around changes in your profitability from year to year. In this regard, we note your disclosure of built up seats and used seats in your interim financial statements within your Form 6-K filed February 8, 2008. We remind you that one of the primary objectives of MD&A is to give readers a view of the company through the eyes of management, and to do this, companies should identify and address those key variables and other qualitative and quantitative factors which are peculiar to and necessary for an understanding and evaluation of the individual company. We further remind you that these key variables and other factors may be non-financial. Please refer to Item 303(a) of Regulation S-K and to our Release 33-8350, and advise us of your intentions, if any, to revise your MD&A disclosures. | |
The Company supplementally advises the Staff that in its future filings on Form 20-F, it will, as requested, revise its MD&A disclosure to include the additional disclosure below after the section Overview Expenses. |
Operating Data |
Our profit margin is largely a function of our asset utilization and the rates we are able to recover for our services. One of the most significant components of our asset utilization is our seat utilization rate which is the average number of work shifts per day, out of a maximum of three, for which we are able to utilize our work stations. Generally, an improvement in the seat utilization rate will improve our profitability unless there are other factors which increase our costs such as an increase in lease rentals, large ramp-ups to build new seats, and increases in costs related to repairs and renovations to our existing or used seats. In addition, an increase in seat utilization rate as a result of an increase in the volume of work will generally result in a lower cost per seat and a higher profit margin as the total fixed costs of our built up seats remain the same while each seat is generating more revenue. | ||
The following table presents certain operating data as of the dates indicated: |
As of March 31, | |||||||||||||
2007 | 2006 | 2005 | |||||||||||
Total head count |
15,084 | 10,433 | 7,176 | ||||||||||
Built up seats (1) |
8,794 | 6,534 | 4,603 | ||||||||||
Used seats (1) |
7,769 | 5,004 | 3,832 | ||||||||||
Seat utilization rate (2) |
1.7 | 1.6 | 1.6 | ||||||||||
Notes: | |||
(1) | Built up seats refer to the total number of production seats (excluding support functions like Finance, Human Resource and Administration) that are set up in any premises. Used seats refer to the number of |
built up seats that are being used by employees. The remainder would be termed vacant seats. The vacant seats would get converted into used seats when we acquire a new client or increase head count. | |||
(2) | The seat utilization rate is calculated by dividing the total head count by the number of built up seats to show the rate at which we are able to utilize our built up seats. |
5. | We note your analysis of segmental operating income on pages 49 and 50. Please consider providing your readers with better insight into the impact of segmental cost of revenues as opposed to segmental selling, general and administrative expenses when analyzing changes in your segmental operating income, particularly if these types of expenses experience differing trends. Please also disclose either here or in your segment footnote how centrally incurred costs such as selling, general and administrative expenses are allocated to your reportable segments, as we believe this provides your readers with important insight into your determination of segmental operating income. Refer to paragraph 31(b) of SFAS 131. | |
The Company advises the Staff that in its future filings on Form 20-F, it will, as requested, revise its segmental disclosure to provide a breakdown of cost of revenues and SG&A expenses on a segmental basis. Substantially all SG&A expenses are incurred and recorded for each reportable segment separately. The salary costs of the Companys employees who are not designated as belonging to either of the business segments, such as our Group Chief Executive Officer and Group Chief Financial Officer, are allocated to the WNS Global BPO segment as substantially all of their work done for the Company relates to this business segment. The Company has certain corporate office expenses comprising primarily of salary costs of employees who had spent time performing services related to both the WNS Global BPO segment and the WNS Auto Claims BPO segment. However, as the costs allocable to the WNS Auto Claims BPO segment were insignificant, representing approximately 1% of the SG&A expenses allocable to the WNS Auto Claims BPO segment for each of fiscal 2007, 2006 and 2005, these costs were not allocated to the WNS Auto Claims BPO segment. Other than these insignificant corporate office expenses, there are no centrally incurred SG&A expenses that require allocation between the two reportable segments. The Company supplementally provides to the Staff in Exhibit A hereto its proposed presentation for its future filings on Form 20-F in response to this comment marked to show changes against the relevant disclosure in its Fiscal 2007 Form 20-F. |
6. | Please refer to your analysis of cash flows from operating activities. We remind you that you should analyze the underlying reasons for changes in your cash flows and explain the variability in your cash flows, rather than merely reciting the information seen on the face of your cash flow statement. Please refer to Section IV of our Release 33-8350 and tell us of your intentions, if any, to revise your disclosures accordingly. | |
The Company advises the Staff that in its future filings on Form 20-F, it will, as requested, revise its analysis of cash flows from operating activities to analyze the underlying reasons for changes in its cash flows and explain the variability in its cash flows. The Company supplementally provides to the Staff in Exhibit A hereto its |
proposed presentation for its future filings on Form 20-F in response to this comment marked to show changes against the relevant disclosure in its Fiscal 2007 Form 20-F. |
7. | On page 57 of this section you disclose the aggregate compensation paid to your executive officers and directors during fiscal 2007, but you do not provide such information on an individual basis for your directors and members of your administrative, supervisory, or management bodies. See Item 6(B) of Form 20-F. Please tell us whether individual disclosure is required in your home country or has otherwise been made by you. | |
The Company advises the Staff that it is not required to disclose annual compensation on an individual basis for its directors and executive officers in its home country, Jersey, Channel Islands. However, each company incorporated in India is required to disclose in its statutory annual accounts to the Registrar of Companies (the ROC) in the state of India where its registered office is located, the annual compensation of any of its employees whose compensation exceeds Indian Rupees 2,400,000 per year. In fiscal 2007, three of the Companys executive officers named in its Fiscal 2007 20-F, Zubin Dubash, then Group Chief Financial Officer, Anup Gupta, Chief Executive Officer Travel Services, and Arjun Singh, Chief Executive Officer BFSI, were employed by WNS Global Services Private Limited, one of the Companys subsidiaries incorporated in India. Each of these executive officers had annual compensation in excess of Indian rupees 2,400,000 per year and each of their annual cash compensation was disclosed in WNS Global Services Private Limiteds statutory annual accounts for fiscal 2007 filed with the ROC. Although such individual annual compensation disclosure was not made on the basis that they were executive officers of the Company, the Company supplementally advises the Staff that it will revise its future filings on Form 20-F to disclose the individual annual compensation for those of its directors and executive officers whose individual annual compensation is required to be disclosed to the ROC or is otherwise made by the Company. | ||
8. | We note that you have not provided the date of expiration of the current term of office for directors and members of your administrative, supervisory, or management bodies. See Item 6(C) of Form 20-F. On page 63 of this section you disclose that the term of office of your directors is divided into three classes, and disclose when the terms for each class expire, but you do not identify the directors included in each class. Please explain the current classification of your board. | |
The Company supplementally advises the Staff that the directors for the fiscal year ended March 31, 2007 are classified as follows: |
| Class I: Mr. Guy Sochovsky, Mr. Richard O. Bernays and Sir Anthony Armitage Greener. | ||
| Class II: Mr. Ramesh N. Shah and Mr. Neeraj Bhargava. | ||
| Class III: Mr. Jeremy Young, Mr. Eric B. Herr and Mr. Deepak S. Parekh. |
The Company further supplementally advises the Staff that in its future filings on Form 20-F, it will, as requested, revise its disclosure of the classification of its board to identify the directors included in each class. |
9. | We note your discussion of the general terms of your share-based incentive plans on page F-23 and have the following comments: |
| Please tell us, and disclose to your readers, whether your plans specify if awards may be granted below fair market value, and whether you have granted awards below fair market value in any of the periods presented. In this regard, we note that you recognized stock compensation in 2006 and 2005 even though you were accounting for awards at that time under APB 25. | ||
| Please also tell us, and briefly disclose to your readers, how you determined fair market value for each of the periods presented. In this regard, we note that your ADSs were not publicly traded before July 2006, so we assume that fair market value was determined by management in these periods. |
The Company advises the Staff that it has two share-based incentive plans, namely the 2002 Stock Incentive Plan adopted on July 1, 2002 and the 2006 Incentive Award Plan adopted on June 1, 2006. Under the 2002 Stock Incentive Plan, awards may be granted below fair market value with the approval of the Companys board of directors and the Company has granted awards below fair market value. Prior to the Companys initial public offering in July 2006, the fair value of the Companys ordinary shares was determined at the time of grant of the awards. The intrinsic value of these awards was recognized as stock compensation expense in accordance with APB 25. Under the 2006 Incentive Award Plan, awards may not be granted below fair market value. | ||
The Company advises the Staff that in its MD&A disclosure in its annual report on Form 20-F for the fiscal year ending March 31, 2008 (Fiscal 2008 20-F), it will, as requested, include the following additional disclosure on how the Company had determined the fair market value of its ordinary shares prior to July 2006, which was disclosed in its prospectus in connection with its initial public offering July 2006: | ||
Share Based Compensation | ||
For periods prior to the Companys initial public offering in July 2006, the fair value of the Companys ordinary shares was determined at the time of grant of the stock options under the 2002 Stock Incentive Plan. During fiscal 2006, the Company issued stock options under the 2002 Stock Incentive Plan with exercise prices as follows: |
Weighted | |||||||||||||||||
Weighted | Weighted | average | |||||||||||||||
Number of | average | average fair | intrinsic value | ||||||||||||||
Grants made during the quarter ended: |
options granted | exercise price | value per share | per share | |||||||||||||
June 30, 2005
|
160,500 | $ | 5.44 | 5.65 | $ | 0.21 | |||||||||||
September 30, 2005
|
828,100 | 6.27 | 6.27 | | |||||||||||||
December 31, 2005
|
45,479 | 6.07 | 6.07 | | |||||||||||||
March 31, 2006
|
447,400 | 11.72 | 11.99 | 0.27 |
The intrinsic value method was used to recognize the stock compensation expense over the vesting period of those options. | ||
We applied a methodology that considered a set of factors to determine the fair value of our shares at the time we granted the stock options to our employees. Because we were a private company at the time of the grants and were in a growth phase, such methodology considered a range of factors that we believe impacted the value of our shares. If available, we considered recent sales of stock to third parties to be a strong form of evidence of the fair value of our shares. In the absence of contemporaneous third party sales of stock, we believe that historical and projected revenue provided a reliable and relevant measure to determine the fair value of the Company as a whole, which was then used to compute the per share fair value. Other factors considered in determining fair value included: |
| Achievement of major milestones by the Company, such as key new client wins and acquisitions; | ||
| Public company comparables and private market transactions for sale of equity; | ||
| The absence of a public trading market for our shares; | ||
| Our recent operating results at the time of a grant; | ||
| The fact that we are majority owned by a single shareholder; and | ||
| The likelihood of the Company selling our shares to the public in the future. |
The Company consistently applied a valuation methodology on a contemporaneous basis. Our valuation did not change significantly during the quarters ended June 30, 2005 and September 30, 2005, as there were no significant milestones beyond our last significant milestone of having completed the migration of a significant contract in February 2005. | ||
On November 16, 2005, we completed our acquisition of Trinity Partners and began to integrate its operations into the Company. We also had client wins in December 2005 that revised our projected revenues. We estimated the fair value of our ordinary shares at December 31, 2005 to be $9.50 to take into consideration these factors as well as the appointment of advisors in preparation for an initial public offering. We used the fair value of our ordinary shares at December 31, 2005 to determine the intrinsic value of 35,000 options granted in early January 2006. In February 2006, we |
granted 412,400 options with an exercise price of $12.20. We determined the fair value of our ordinary shares in February 2006 to be $12.20 taking into consideration the new client wins in January and February 2006, substantial progress with respect to the Trinity Partners integration and the commencement of diligence and other preparations for an initial public offering. | ||
10. | We note your discussion of restricted shares units on page F-25. Please tell us how you considered the disclosure requirements of paragraph A240(b)(2) of SFAS 123R for these awards, and ensure that you provide all disclosures required by SFAS 123R. | |
The Company supplementally advises the Staff that in its future filings on Form 20-F, it will, as requested, revise its disclosure on restricted share units to include the following additional disclosure required by SFAS 123R: | ||
The weighted average grant date fair value of RSUs granted during the year ended March 31, 2007 was $22.26 per ADS. There were no grants of RSUs during the years ended March 31, 2006 and 2005. |
11. | We note your disclosures concerning major customers on page F-28 and have the following comments: |
| We note that you have two customers who accounted for more than 10% each of your total revenue during fiscal year 2007. It is unclear to us that your disclosure of customers who accounted for more than 10% satisfies the requirements of paragraph 39 of SFAS 131. In this regard, you should disclose the total amount of revenues from each such customer, or the percentage of total revenues from each such customer, similar to your disclosure for fiscal year 2006. | ||
| Please tell us what percentage of your accounts receivable at March 31, 2007 was related to your two major customers who accounted from more than 10% each of your total revenue during fiscal year 2007. If this amount is 10% or more for either of your major customers, please consider disclosing this concentration to your investors as we believe this provides useful information. |
The Company supplementally advises the Staff that in its future filings on Form 20-F, it will, as requested, include the following additional disclosure: | ||
Following the table on page F-28: | ||
Two customers in the WNS Auto Claims BPO segment accounted for 18% and 17% each of the Companys total revenue for the year ended March 31, 2007. The receivables from these two customers comprised 6.9% and 5.2% of the Companys total accounts receivables as of March 31, 2007. |
Following the sentence, One customer in the WNS Global BPO segment accounted for 13% of the Companys total revenue for the year ended March 31, 2006 below the table on page F-29: | ||
The receivables from this customer comprised 6.0% of the Companys total accounts receivables as on March 31, 2006. |
12. | You state on page 37 that AVIVA and Travelocity each represented more than 10% of your revenue in fiscal 2007. Please tell us whether you are substantially dependent on your contracts with these customers. If so, please tell us why you determined not to file these agreements as exhibits to your annual report. See Item 4(b)(ii) of the Instructions as to Exhibits for Form 20-F. A description in your annual report of the material terms of these agreements would also appear warranted. Please advise. | |
The Company would like to draw the attention of the Staff to its response dated May 12, 2006 to the Staffs comments contained in its letter, dated as of May 8, 2006, on the Companys draft registration statement on Form F-1 confidentially submitted on April 28, 2006 in connection with its initial public offering. The Company continues to believe that its business is not substantially dependent (when viewed within the provisions of Item 4(b)(ii) of the Instructions as to Exhibits for Form 20-F) upon any one master services agreement or individual statement of work / service level agreement and would like to respectfully reiterate the position articulated in the aforesaid response. | ||
AVIVA accounted for 7.1% of the Companys revenue and 11.3% of the Companys revenue less repair payments, and Travelocity accounted for 7.6% of the Companys revenue and 12.2% of the Companys revenue less repair payments in the fiscal year ended March 31, 2007. | ||
As described in the Companys prior response letter, the Companys contractual arrangements with each of AVIVA and Travelocity consist of a master services agreement and multiple individual statements of work / work orders / service level agreements. As a general matter, the revenue contribution attributable to each of the foregoing clients is spread over multiple statements of work, each of which are stand-alone agreements existing beneath the master services agreement. These contractual arrangements are discussed in more detail below. | ||
AVIVA | ||
The Company entered into two separate master services agreements (called insurance services framework agreements) with AVIVA, in May and October 2004. The master services agreements are terminable upon the exercise of AVIVAs option to acquire the Companys facilities providing the business process outsourcing services to AVIVA described below. The master services agreements contemplate that the Company will build and operate outsourcing facilities for AVIVA according to the procedures and outputs / deliverables as specified and agreed from time to time between the parties. These specifications are set out in approximately 26 individual work orders which the Company has entered into beneath these master services |
agreements. The Company does not believe it is substantially dependent on any of these individual work orders. | ||
There is no minimum volume commitment in the AVIVA master services agreements (although AVIVA is obligated to compensate the Company for certain budgeted capital and operating expenses per full time employee assigned to this project). In connection with these contracts, the Company has also entered into related shareholders agreements, pursuant to which the Company has granted AVIVA two options exercisable during the period from the date falling 30 months to the date falling 78 months after the execution of the relevant master services agreement. These options permit AVIVA to acquire the relevant delivery centre, operations and employees in Pune and Sri Lanka, respectively, related to the business process services performed by the Company for AVIVA. These options may be exercised independently of each other, and the Company does not believe that its business is substantially dependent upon AVIVA not exercising either or both of these options. | ||
On January 1, 2007, AVIVA exercised its call option requiring the Company to transfer the Sri Lanka facility to AVIVA and effective July 2, 2007, the Company transferred the Sri Lanka facility to AVIVA. AVIVA may give the Company notice to exercise its call option regarding the remaining Pune facility at any time on or after April 1, 2008. If the option to transfer the Pune facility is exercised, the Company will be required to transfer the Pune facility to AVIVA one month after the date of exercise of the option, unless AVIVA revokes its notice of exercise during the call option notice period. These options are disclosed in the Fiscal 2007 20-F, as well as in the Companys financial statements. | ||
Travelocity | ||
The Company entered into a master services agreement with Travelocitys parent company in January 2004. The master services agreement contemplates eight individual statements of work, three of which have individual expiration dates in December 2010 and the rest have individual expiration dates in May 2008, December 2008, June 2009, December 2009 and May 2014. The services to be rendered pursuant to these individual statements of work principally relate to various call center, pricing and fare management functions. The Company does not believe it is substantially dependent on any of these individual statements of work. | ||
The individual statements of work contain minimum volume commitments based on rolling revenue, volume and full time employee forecast formulations. These forecasts are prepared and agreed upon on annual, quarterly or monthly basis, depending on the specific requirements of the individual statement of work. However, notwithstanding these minimum volume commitments, there are also termination at will provisions in the individual statements of work which continue to apply, and permit Travelocitys parent company to terminate an individual statement of work without cause upon 180 days notice. There is also a general overarching provision in the master services agreement which permits Travelocitys parent company to terminate the entire contractual relationship upon 180 days notice. As noted in the Companys prior response, the Company believes these termination rights dilute the impact of the minimum volume commitment. |
To summarize: The Company respectfully maintains that there is a meaningful distinction between the client relationships and the types of work which the Company performs for its clients, and the written contractual arrangements which the Company has with its clients. The Company continues to believe that it is the nature of the services performed (i.e., their scale and complexity) coupled with the practical difficulties, risks and costs associated with switching processes in-house or to other service providers which makes the Companys client relationships reasonably sticky or long-term in nature, notwithstanding that its contractual relationships may be terminable at will or have no applicable minimum volume or revenue commitment. | ||
Accordingly, the Company respectfully reiterates its prior response that, although various client relationships may be material to the Company, the Company does not believe that any provision of Item 4(b)(ii) of the Instructions as to Exhibits for Form 20-F would require the master services agreements or individual statements of work / work orders with AVIVA or Travelocity to be filed. | ||
13. | You have not included as exhibits to your Form 20-F your management contracts or compensatory plans in which your directors or members of your administrative, supervisory, or management bodies participate. See Item 4(c) of Instructions as to Exhibits for Form 20-F. Please tell us whether public filing of these contracts is required in your home country or has otherwise been made by you. | |
Other than the disclosure required by WNS Global Services Private Limited as set forth in the Companys response to the Staffs comment 7 above, neither the Company nor any of its subsidiaries is required to publicly file or disclose the employment contract between the Company and any of its executive officers. |
14. | In identifying and certifying individual at the beginning of these certifications, you include the title of the certifying individual. In future filings, the identification of the certifying individual at the beginning of the certification should be revised so as not to include the individuals title. | |
The Company advises the Staff that it will, as requested, revise its future filings on Form 20-F to omit the individuals title from the identification of the certifying individual at the beginning of the certification. | ||
15. | You make several references in paragraphs 2 and 4 of your certifications to your annual report. In future filings, paragraphs 2 and 4 of your certifications should trace the language of Item 12 of Instructions as to Exhibits for Form 20-F. | |
The Company advises the Staff that it will, as requested, revise its future filings on Form 20-F to trace the language of Item 12 of Instructions as to Exhibits for Form 20-F for paragraphs 2 and 4 of the certifications. |
16. | We note that your assumed volatility has significantly decreased during fiscal year 2008. However, based on your description of how you determine volatility, your methodology does not appear to have changed from March 31, 2007. Please tell us, and disclose in your upcoming March 31, 2008 Form 20-F, why your volatility has decreased so significantly. | |
The Company supplementally advises the Staff that historically, it calculated the volatility based on the historic volatility of similar public companies for the expected term of the options as it did not have its own share volatility data for such term prior to the Companys initial public offering in July 2006. The expected life of options until March 31, 2007 was based on the mid point of the vesting and the contracted terms of options in accordance with SAB 107 which was approximately 6 years. Effective April 1, 2007, the expected term is based on the Companys historic exercise pattern because the Company believes that such historic patterns are more representative of the expected life of options which is approximately 3.5 years. The reduction in the expected term of the option from 6 years to 3.5 years has the effect of reducing stock volatility over that period. | ||
The Company supplementally advises the Staff that it will, as requested, revise its disclosure in its Fiscal 2008 20-F to include the reasons stated above for the decrease in its stock volatility. |
17. | We note your discussion of the loss of your client First Magnus Financial Corporation (FMFC) and have the following comments: |
| We read that you recorded an impairment charge of $9,106 for the goodwill and $6,359 for the intangibles related to the acquisition of Trinity Partners. Please tell us, and clarify for your readers in your upcoming March 31, 2008 Form 20-F, whether this represents all of the goodwill and other intangible assets associated with the acquisition of Trinity Partners. If there is any goodwill or other tangible assets associated with this acquisition that were not impaired, please explain to us in detail how you determined such amounts were not impaired. | ||
| We read that you recorded a provision for doubtful accounts of $1,398 for accounts receivable from FMFC for services rendered through June 2007, and that you have not recognized any revenue for services rendered after June 2007. Please tell us, and clarify for your readers in your upcoming March 31, 2008 Form 20-F, whether you have recorded a provision for doubtful accounts for all accounts receivable from FMFC. If there is any amount of accounts receivable from FMFC that you have not recorded a provision against, please explain to us in detail how you determined this was appropriate given that FMFC has declared bankruptcy. |
| We note that FMFC is a US mortgage service company, and we note your discussion of the ongoing difficulties in the US mortgage industry. Based on your disclosures, it appears that you have other clients that are in the financial services industry. Please explain to us in detail, and disclose in your upcoming March 31, 2008 Form 20-F, how you have evaluated whether additional impairments of goodwill, other intangible assets, or accounts receivable are needed related to your financial services clients. We remind you that your MD&A analysis should address any known trends or uncertainties that have had or that you reasonably expect will have a material impact on your results or liquidity. Also tell us how you will consider the disclosure requirements of SOP 94-6 when preparing your upcoming March 31, 2008 Form 20-F. |
The Company supplementally advises the Staff the following: |
(a) | The Company will, as requested, revise its disclosure in its Fiscal 2008 20-F to clarify to the readers that all goodwill and other intangible assets related to the acquisition of Trinity Partners was impaired and the entire balances were recorded as an impairment charge in the statement of operations. | ||
(b) | The Company will, as requested, revise its disclosure in its Fiscal 2008 20-F to clarify to the readers that it has provided an allowance for doubtful accounts for the entire amount of accounts receivable from FMFC. | ||
(c) | The Companys remaining business with clients in the U.S. mortgage industry is not significant. Remaining clients in this industry are expected to represent approximately 5% of the Companys total revenues for the year ending March 31, 2008. Amounts due from these clients are current and the Company does not believe any provisions for doubtful accounts are necessary. In addition, the Company no longer has any goodwill or intangible assets related to clients in the U.S. mortgage industry. | ||
The Company further supplementally advises the Staff that, as described in the paragraph above, total revenue from its remaining business with existing clients in the mortgage industry is expected to represent approximately 5% of its total revenues for the year ending March 31, 2008 and less than 5% of the Companys total revenues for the year ending March 31, 2009. At the present time, the Company does not believe that the volume of business with clients in this industry will have a significant impact on known trends and uncertainties. The Company will continue to monitor its clients in this industry and will consider the applicable disclosure requirements of SOP 94-6 at the time of the filing of the Fiscal 2008 20-F. |
18. | We note your discussion of the sale of your Sri Lanka facilities, contained within your subsidiary WNS CS, to AVIVA at the net asset value and have the following comments: |
| Please tell us, and disclose in your upcoming March 31, 2008 Form 20-F, how you determined the net asset value of these operations. | ||
| Please provide us with your analysis under SFAS 144 to support that you are not reflecting these operations as discontinued operations within your financial statements. In this regard, it appears that these operations may qualify as a component of an entity in accordance with paragraph 41 of SFAS 144. If these operations qualify as a component of an entity, your response should also address how you considered EITF 03-13. |
The Company supplementally advises the Staff the following: |
(a) | WNS CS, a wholly-owned subsidiary of the Company, was established at the request of AVIVA to provide BPO services to AVIVA. On July 2, 2007, the Companys ownership interest in WNS CS was transferred to AVIVA at the net asset value of WNS CS as of the date of the transfer. The net asset value was determined based on the book value of WNS CS which was $2.1 million as of July 2, 2007. The book value of the total assets and total liabilities were $3.6 million and $1.5 million, respectively. The assets consisted primarily of accounts receivables, cash, other advances and prepaid expenses, and plant, property and equipment. The liabilities consisted primarily of accounts payable, accrued expenses and deferred revenue. The Company will, as requested, revise its disclosure in its Fiscal 2008 20-F to clarify to the readers that the net asset value was determined based on the net book value. | ||
(b) | At AVIVAs request, WNS CS was established by the Company for the purpose of providing BPO services with an option granted by the Company to AVIVA to require the Company to transfer WNS CS, together with the relevant projects and operations of the Sri Lanka facility, to AVIVA. The arrangement to establish a separate entity to perform the AVIVA contract and to hold the Sri Lanka facility was set up at the request of AVIVA solely to facilitate a smooth transfer of the Sri Lanka facility to AVIVA in the event that AVIVA exercises the option and terminates the contract, as AVIVA wanted to retain the flexibility to move the business processes provided by the Company in-house. The Company continues to provide to its other clients the same BPO services that it had provided to AVIVA and has not terminated its operations in the WNS Global BPO segment to provide such BPO services to its clients. In particular, the Company continues to provide BPO services to its other clients from another facility that the Company has in Sri Lanka. The Company considers the AVIVA contract to be similar to its other contracts within the WNS Global BPO segment in terms of services, service delivery methods, use of technology, and long-term gross profit and the Companys policy is not to view each individual contract as a separate component. Accordingly, the Company has determined that the exercise of the option by AVIVA and the subsequent transfer of the Sri Lanka facility to AVIVA through the transfer of its ownership interest in WNS CS to be analogous to a termination of contract with its client and not a discontinued business operation of a component of an entity as defined in paragraph 41 of SFAS 144 and EITF 03-13 which evaluates the conditions in paragraph 42 of SFAS 144. The Company has disclosed the |
revenues and pre-tax profit generated from this contract for the fiscal year ended March 31, 2007 and the period from April 1, 2007 through June 30, 2007 in its Form 6-K. |
In connection with this response, the Company acknowledges that: |
| the Company is responsible for the adequacy and accuracy of the disclosure in the filing; | ||
| Staff comments or changes to disclosure in response to Staff comments do not foreclose the Commission from taking any action with respect to the filing; and | ||
| the Company may not assert Staff comments as a defense in any proceeding initiated by the Commission or any person under the federal securities laws of the United States. |
Very truly yours, |
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/s/ Min Yee Ng |
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Min Yee Ng | ||||
of LATHAM & WATKINS LLP | ||||
cc:
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Ramesh Shah Chairman of the Board WNS (Holdings) Limited |
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Neeraj Bhargava Group CEO WNS (Holdings) Limited |
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Alok Misra Group CFO WNS (Holdings) Limited |
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Kapil K. Jain Ernst & Young |
Year Ended March 31, 2007 | Year Ended March 31, 2006 | Year Ended March 31, 2005 | ||||||||||||||||||||||
WNS Global | WNS Auto | WNS Global | WNS Auto | WNS Global | WNS Auto | |||||||||||||||||||
BPO | Claims BPO | BPO | Claims BPO | BPO | Claims BPO | |||||||||||||||||||
(US dollars in millions) | ||||||||||||||||||||||||
Segment revenue (1) |
$ | 195.0 | $ | 158.8 | $ | 125.2 | $ | 79.6 | $ | 78.6 | $ | 85.2 | ||||||||||||
Less: Payments to repair centers |
| 132.6 | | 54.9 | | 63.2 | ||||||||||||||||||
Revenue less repair payments (1) |
195.0 | 26.2 | 125.2 | 24.7 | 78.6 | 22.0 | ||||||||||||||||||
Other costs (3) |
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Segment operating income (loss) |
$ | 27.3 | $ | 5.1 | $ | 17.5 | $ | 5.1 | $ | (6.1 | ) | $ | 3.4 | |||||||||||
Notes: | ||
(1) | Segment revenue |
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(2) | Cost of revenue includes inter-segment expenses of $1.5 million for fiscal 2007, $2.0 million for fiscal 2006 and $1.6 million for fiscal 2005 and excludes stock-based compensation expenses of $1.0 million for fiscal 2007, $0.1 million for fiscal 2006 and $0.0 million for fiscal 2005,which are not allocable between our segments. | |
(3) | Excludes stock-based compensation expenses of $2.7 million for fiscal 2007, $1.8 million for fiscal 2006 and $0.2 million for fiscal 2005,which are not allocable between our segments. SG&A expenses comprise other costs and stock-based compensation expenses. |